I have a DSAR that has been going on since August! I have provided the information as requested, however they have requested more information and questioning about if this minutes/notes have been taken. I have asked them to be specific and tried to close this case. However they continue to ask for further details about minutes from meetings.
At what point do you think is reasonable to close this case? Any advice is welcomed!
In a DSAR, only information. minutes etc relating to and/or about the requestor is within scope of Art.15 Anything else would need to be disclosed under the FoIA (subject to exemptions) if you are a public body or your general disclosure regime if not. If you hold no further information, say so and offer the requestor the ICO complaint route and their right to legal redress.
In this instance I would charge a fee for further work on the SAR, this is likely to quelle their enthusiasm. It is perfectly acceptable to charge a fee for work that goes above and beyond what is reasonable.
I would take a pragmatic approach to this. If you are confident that you have provided information that was originally requested, I’d consider the SAR resolved. Any further requests can be submitted in a new SAR.