Good morning, Could I have thoughts on the below?
We have just launched a text message satisfaction survey for responsive repairs. Customers are asked how they would rate the service on a scale of 1 very satisfied-5 very dissatisfied. They are then sent a follow up text asking for any comments on the service.
Our contractor which is part of the Group (Organisation) have asked if they are able to contact the tenants for more information, particularly when they leave a number rating and no commentary.
I presume we have a legitimate interest in contacting the tenants to improve our services, should we however give them the option to opt in?
Hi! I would perform the satisfaction survey based on legitimate interest (quite plausible), but offer an opt-in possibility to be contacted based on the submitted results… So, bit of both..
Hope this helps.